From an early age, I noticed how our senses shape what we remember. Think about your earliest memories. If you write them down, chances are the strongest details aren’t what happened, but how it felt: what you saw, heard, smelled, tasted, or touched.

Here’s mine: I remember drinking from a bright red cup of slightly spoiled milk. I can’t recall when or where it happened (or even who was with me), but I vividly remember the sour taste and that bold red color. Those sensory details have stayed with me long after the moment itself faded.

When I tell people that I work in Knowledge Management and Technical Writing, they usually nod and say something like, “Oh, we have technical writers at our company.”

That’s when I smile and say, “It’s not quite what you imagine.”

Recently, I had the chance to talk about effective knowledge solutions on the Knowledgebase Ninjas podcast from Document360. We dove into the real challenges technical writers face when moving into knowledge management, such as reorganizing scattered content systems, understanding information flow, and building effective documentation frameworks.

Hi, I’m Jenna, and welcome to Beyond the Docs! This is where I go “beyond the docs” to explore everything that surrounds technical writing: capturing knowledge as it happens, structuring information for clarity, improving processes, and embracing emerging tools like AI.