Hello! I'm Jenna Ingersoll - a Seattle-based documentation specialist, knowledge manager, and educator with a passion for technology and writing. From documentation and content strategy to program management and team leadership, I help organizations build intuitive, scalable solutions that make information effortless to find and use.
When I'm not working, you can find me in the great outdoors hiking, gardening, or rock climbing. You can find me relaxing with my family watching a movie. You can find me singing in a community choir, volunteering at the local cat rescue, or playing board games with friends. No matter what I’m doing, I love learning, connecting with others, and finding joy in new experiences.
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TEAM LEADER
As a leader, I go beyond traditional management — I mentor, coach, and empower my teams to excel. I have a proven track record of recruiting top talent and fostering an environment where individuals grow beyond their roles. By building trust and strong relationships, I create a culture of collaboration, continuous learning, and writing excellence. My approach ensures that every team member is set up for success, contributing to high-quality content that exceeds customer and stakeholder expectations. I am passionate about cultivating high-performing teams where people feel supported, challenged, and inspired to do their best work.
DOCUMENTATION EXPERT
Clear, well-structured documentation is at the heart of every great product experience, and I am passionate about making complex information accessible. With deep expertise in technical writing, I create documentation that helps developers, engineers, and end users get the information they need quickly and efficiently.
I have extensive experience designing and managing documentation platforms, as well as developing content for a variety of audiences and use cases, including APIs, SDKs, software products, UI text, and marketing materials. I build intuitive information architectures, craft detailed user guides, and create documentation workflows to streamline content creation, review, and maintenance. I also specialize in automation, localization, and content reuse strategies that improve efficiency and ensure consistency across large-scale documentation sets.
CONTENT STRATEGIST
I am a strategic content leader with over a decade of experience crafting impactful content strategies that engage technical audiences. My approach is simple: develop content initiatives that not only exceed business objectives but also deliver real value to users. I have led initiatives across a wide range of content types - including websites, videos, blogs, documentation platforms, and API/SDK documentation - ensuring consistency, clarity, and usability.
I create scalable frameworks and templates to standardize content structure, formatting, and organization. I establish governance systems to ensure content is stored, maintained, and updated effectively. I develop streamlined workflows for content creation, review, and publication, and I author style guides that define voice, tone, and formatting standards. Beyond strategy and execution, I collaborate cross-functionally with engineering, product, and marketing teams to align content with business goals and technical innovations, ensuring a seamless, impactful content experience.
KNOWLEDGE SPECIALIST
I am passionate about creating knowledge ecosystems that empower teams, break down silos, and foster a culture of continuous learning. With a strong foundation in information organization from my library science background, I design knowledge management strategies that ensure seamless access to critical information across an organization. I build scalable systems that not only capture, structure, and preserve institutional knowledge but also make it easily discoverable and actionable. By applying proven methodologies in taxonomy design, content governance, and knowledge-sharing frameworks, I help teams transform scattered information into a valuable, accessible asset that fuels collaboration and innovation.
PROGRAM MANAGER
I oversee the strategy, planning, and execution of documentation programs, managing multiple interrelated projects to ensure alignment with business goals. I develop roadmaps, set priorities, and coordinate cross-functional efforts to drive successful outcomes. With a strong focus on risk mitigation, resource optimization, and stakeholder alignment, I ensure projects stay on track, on budget, and deliver measurable impact.
I am committed to building scalable processes, defining key performance metrics, and continuously refining workflows to improve efficiency and quality. By fostering collaboration across teams, I create an environment where technical documentation initiatives thrive, delivering high-value content that meets business and user needs.